How to Contact FOUNDATION Software
Here is of how to contact FOUNDATION Software, the developer of the FOUNDATION for Windows accounting and job cost software for the construction industry.
FOUNDATION Software offers several dedicated channels for technical support, sales inquiries, and general assistance.
Primary Contact Methods
Phone Support (Recommended for Urgent Issues)
- Sales & General Inquiries: (800) 246-0800
- Technical Support: (800) 246-0800 (Option 2)
- Hours: Monday through Friday, 8:00 AM to 6:00 PM Eastern Time.
- Note: Phone support is the fastest way to resolve technical problems or get immediate answers about purchasing the software.
Email Support (For Non-Urgent Requests)
- General Information & Sales:
sales@foundationsoft.com - Technical Support:
support@foundationsoft.com - Response Time: Emails are typically answered within one business day.
Live Chat (Quick Questions)
- FOUNDATION Software offers a live chat feature directly on their website. This is ideal for quick questions about product features, pricing, or basic troubleshooting.
- Location: Look for the chat bubble icon in the bottom right corner of
foundationsoft.com.
Online Resources & Self-Service
Before contacting support, many users find solutions through FOUNDATION’s extensive online knowledge base.
- Website: www.foundationsoft.com
- Knowledge Base & Support Portal: Accessible via the “Support” tab on their website. This portal contains:
- Frequently Asked Questions (FAQs)
- Product manuals and release notes
- Video tutorials and webinars
- A searchable database of common error solutions.
Physical Mailing Address
For formal correspondence, payments, or contracts:
FOUNDATION Software
1802 N. Carson Street, Suite 212
Carson City, NV 89701
USA
Best Practices When Contacting Support
To ensure a fast and effective resolution, have the following information ready:
- Company Name & Account Number (if existing customer).
- Software Version (e.g., FOUNDATION for Windows 2024).
- User ID of the person experiencing the issue.
- Detailed Description of the problem, including any error messages displayed.
- Steps to Reproduce the issue (what actions were taken before the error occurred).
Summary Table
| Purpose | Method | Contact Details |
|---|---|---|
| Sales & Pricing | Phone | (800) 246-0800 |
| sales@foundationsoft.com | ||
| Technical Support | Phone | (800) 246-0800 (Option 2) |
| support@foundationsoft.com | ||
| Quick Inquiries | Live Chat | foundationsoft.com (Bottom Right) |
| Self-Help | Knowledge Base | foundationsoft.com (Support Tab) |
Note: FOUNDATION Software primarily serves the United States and Canada. International users should use the email channels or check the website for region-specific representatives.